GP

Benefits / GP

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    GP benefit (including GP visit
    booster benefit)

    Unlimited Network GP visits per member per year

    Network GP visits can either be face-to-face or video call (virtual) consultations

    Hello Doctor pre authorisation is not required

    GP in room procedures

    Minor medical procedures performed as part of a Network GP consult in rooms, such as stitching of wounds and nebulisation

    Acute medication

    Provided in accordance with the Network prescribed acute medication formulary

    Rules and protocols apply

    Basic pathology

    Unlimited when linked to a Network GP visit and referred by a Network GP, according to the applicable Health4Me pathology list

    Basic radiology

    Unlimited cover for black and white x-rays, when linked to a Network GP visit and referred by a Network GP, according to the applicable Health4Me radiology list

    There is no overall limit on the number of GP visits that you can go for at a Network GP per year. If you are registered on the chronic benefit, the HIV benefit or the maternity benefit programme, you will get an additional 2 Network GP visits per year that do not require Hello Doctor pre-authorisation. Hello Doctor pre authorisation can be done via the Momentum More Health app, or via USSD by dialling *120*394*120#. Hello Doctor will have a telephonic or video call consultation with you, and if clinically required, authorize an additional Network GP visit if a Hello Doctor GP is not able to assist you over the phone.

    You may visit any doctor on our GP Network for GP visits and acute medication. Acute medication is medicine like antibiotics that you need to take for a few days only. Your GP can prescribe medication for you from a list of approved medicines called a formulary. Your GP will either dispense the medicine to you after your consultation, or give you a prescription that you can take to a pharmacy to get your medicine. You can go to any pharmacy, but we suggest you go to a Dis-Chem, Clicks, MediRite or Pick n Pay pharmacy, as other pharmacies might charge an extra fee, which you will have to pay.

    Your Network GP may also send you for basic blood tests and black-and-white x-rays, and may also perform minor medical procedures as part of a consultation in rooms, such as stitching of wounds and nebulisation. We will pay the account if the doctor is on the GP Network, and if the blood tests and x-rays, or minor procedures received are on the approved list that we cover.

    Hello Doctor

    Hello Doctor

    Hello Doctor consultations are unlimited and can either be chat, phone call or video call (virtual) consultations

    Hello Doctor consultations include scripting of formulary based medication (provided in accordance with the Network prescribed medication formularies, rules and protocols are applied)

    Hello Doctor offers you easy to understand health and medical services, letting you talk to a GP in any language, any time you need to for free. Hello Doctor consultations can either be chat, phone call or video call consultations. A Hello Doctor GP may also prescribe medication for you from a list of approved medicines called a formulary. If a Hello Doctor GP has prescribed medication for you as part of your consultation, you will be able to collect your prescribed medicine from your nearest Dis- Chem, Clicks, MediRite or Pick n Pay pharmacy of your choice.

    If you need to speak to a Hello Doctor GP, simply dial *120*394*120# from your cell phone and choose the relevant option to ask a doctor to call you. A registered GP will call you back within an hour. You can also request a Hello Doctor call back via the Momentum More Health app, which you can download from the App Store, Google Play or the AppGallery on your cell phone. The Hello Doctor helpline is available during business hours if you experience any technical problems. You can call the Hello Doctor helpline on 0872 30 00 02.

    How should you register for the Hello Doctor benefit?

    You will need to call us on 0860 10 29 03 and provide us with your cell phone number, so that we can register you for the Hello Doctor benefit, and send you your unique username and password.

    Smart ways for you to contact Hello Doctor to unlock additional GP visits

    Smart ways for you to contact Hello Doctor to unlock additional GP visits

    Unlocking additional Network GP visits

    You will have a number of unlocked GP visits and unlimited locked GP visits at a Network GP every year. To view your unlocked Network GP visits, download the Momentum More Health app from App Store, Google Play or the AppGallery, and go to the GP visit benefit under Momentum Health4Me. If you have no more unlocked visits, click on the “unlock visits” button. A pop up message will ask you to confirm if the cell phone number we have for you on record is correct. You can update the cell phone number by clicking on the “update number” button, and then click on the “yes” button. Hello Doctor will call you back within an hour on the cell phone number that you confirm.

    Hello Doctor will have a telephonic or virtual consultation with you, and if required, authorise an additional Network GP visit. If Hello Doctor authorises an additional Network GP visit for you, your unlocked visit and authorisation number will display on the app, and you will be able to consult with your Network GP.

    It is important to note that the authorisation is only valid for three days, so you will need to see your Network GP within three days. If you do not visit your Network GP within three days, your authorisation will expire and your unlocked visit will no longer be available. You will need to follow this process for all Network GP visits once you have used all your unlocked visits.

    GP visit booster benefit

    If you have the GP visit booster benefit, your GP visit benefit will show that you have unlimited unlocked Network GP visits. You will not be required to follow the process described above to unlock your Network GP visits. You can still use Hello Doctor if you need to speak to a registered doctor, any time you need to, for free. However, you do not need Hello Doctor to unlock your Network GP visits before you visit your Network GP.

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    Please note that the GP visit booster benefit is only available to members who have this benefit as an additional benefit on their membership. Please check on your Health4Me membership certificate if you and your family (if they are included on your membership) have the GP visit booster benefit.

    View the Momentum Health4Me network doctors list.